Frequently Asked Questions

• Online booking form on the website
• By telephone on 0800 772 3880
• Live chat on the website
• By email enquiries@freedhome.co.uk

• Deposit is £250
• Balance is due 8 weeks before departure

• Anyone between the ages of 30-70 with 2 years driving experience
• Up to 6 minor points on your licence. If you have more convictions please contact us. We do not charge for points on your license in most cases
• The motorhome can be rented if you live within the EU, USA, Canada, Australia or New Zealand

• One driver
• Sat-Nav
• Bike rack (up to 4 bikes max. 60 kg)
• Unlimited UK mileage
• UK fully comprehensive insurance
• UK breakdown cover
• LCD TV/DVD
• Full pre-hire demonstration
• Gas bottle
• Caravan & Camping Club privilege membership

• June/July/August – 7 nights
• Rest of the year – 5 nights

• Your full driving licence
• two proofs of address such as bank statements or utility bills dated within 60 days of your hire date
• We will ask you to provide a DVLA driving summary to validate your driving licence information with up to date details for our insurance purposes. We will require access to your online DVLA record. This is to validate any driving endorsements or not, that you may have.

• Don’t worry! Accidents can happen, thankfully very rarely. Firstly contact our office and inform us of what damage has taken place. This can be done by phone, email, text and we are available 24 hours a day. In most instances we can rectify the issue and provide assistance. For peace of mind you can purchase cover which reduces your insurance excess to only £250.

• Yes, EU insurance and cover is charged at £10 per night
• Minimum 7 night applies
• The motorhome can be taken to; Austria, Belgium, Denmark, Finland, France, Germany, Greece, Italy, Luxembourg, Netherlands, Norway, Portugal, Republic of Ireland, Spain, Sweden and Switzerland

• You can collect your motorhome from our premises in Bury, North Manchester
• Eton Business Park, Bury Road, Bury, Greater Manchester, M26 2ZS

• Additional Drivers: £5 per night (max 2 additional drivers in total)
• Double bed linen pack & 2 towels: £29.99
• Single bed linen pack & 1 towel: £15.99
• European Vehicle Insurance and Travel Pack: £10 per night (minimum 7 night applies)
• Outdoor Furniture: £4 per night
• Collection and Return from Manchester Airport for 4 passengers: £80 (one way £40)
• Collection and Return from Piccadilly Train Station for 4 passengers: £70 (one way £35)
• Collision Damage Waiver (CDW): £20 per night

• Yes. We have a selection of dedicated pet friendly motorhomes. We allow a maximum of 2 medium sized dogs in our pet friendly motorhomes. The charge for this is £42 per hire. The security deposit will be £1500 and you will be required to sign our pet policy.

• Yes all our motorhomes have a 1080p high definition TV with built in DVD player, USB port & HDMI port

• Yes but only seats that are designed to fit a standard 3 point seatbelt. Motorhomes in general do not have Isofix seatbelts
• It is the responsibility of the parent to ensure the seat belt is securely attached to the baby/child seat
• You can purchase baby/child seats with us for £3 per night

• Around 26-28 miles per gallon. All our motorhomes are diesel

• Yes we offer on-site secure parking

• You will receive expert advice on how to use the motorhome when you arrive at our premises. You will be shown all the key features, how to use the various items with the home, how to replenish the fresh water, use the on-board heating systems etc. The motorhomes are very easy to use and operate. User guides are provided along with demonstration videos.

• A security deposit of £1000 is pre-authorised on a debit/credit card when you pick up the motorhome. The name on the card must match the hirer’s name.
• £1500 security deposit is needed with all pet friendly or special even hires, such as festival hires.

• Official pick up time is between 14:00-16:00
• Official drop off time is 11:00

• Our motorhomes are never above 1 year old.

• Please click the link to see a complete inventory of the motorhomes

• The heating and hot water
• The hob/grill/oven
• The fridge runs off the leisure battery when you’re driving

• Lights
• Water pump
• LCD TV
• The leisure battery charges as you drive, from a 240v charger when hooked up to the mains and also through the solar panels

• On most campsites you can park your motorhome on an electric hook-up pitch
• Electric hook up provides mains electricity which powers the fridge, water heater, space heater and re-charges the leisure battery
• The on-board 240v plug sockets can only be used when hooked-up to the mains

• There are up to 3 plug sockets
• There is a 12v socket in the cab area which can be used to power phone chargers etc.

• Collision Damage Waiver (CDW) at £20 per night (Minimum charge term for CDW is 5 nights in winter and 7 nights in the summer to a maximum of 21 nights) will reduce the £1000 excess for damage caused due to a Road Traffic Accident (RTA) or collision (i.e. reported accident) to either the vehicle or third party property to £250. It will also cover the cost of replacement tyres, windscreen and wing mirrors. However it will not cover any damage to the vehicle or third party property caused through a reversing manoeuvre, replacement or repair of windows and overhead damage above 6 feet. No insurance cover is offered for any damage deemed as gross negligence, or any internal damages therefore full liability will apply. Applies in respect of first incident and or claim, not entire rental duration. Once an accident has occurred CDW cannot be restarted and standard insurance terms will apply. Incident must be reported to us within 24 hours otherwise CDW cover will not apply. Should the Terms and Conditions not be adhered to, the CDW will be void and the customer will be liable in full for all costs and damages. Please note that the CDW is completely optional and cannot be taken out on hire day.

• Yes the motorhome is insulated and has double glazed windows
• The on-board space heating (blown air) keeps the motorhome warm in the winter months

• There is a fresh water tank approximately 120L

• There is a fresh water tank approximately 120L

Freedhome Luxury Motorhome Hire want you to have the best experience in your motorhome and want our customers to be happy with their hire from start to finish.

Standards do vary greatly within the motorhomes industry and Freedhome encourages you to look at independent reviews, wherever possible, before you hire your motorhome. Freedhome owns all their motorhomes and never sub hire from members of the public which is common practice within the industry. This enables us guarantee the very highest level of cleanliness and maintenance throughout. We also only hire vehicles that are less than 3 years old ensuring that they are top of the range, with the latest technical specification.

We are always happy to match any like for like quote you may have been given
as we are confident that we provide the best motorhome hire service including, excellent customer care from pre-booking advice until you return from your hire.

We will match a like for like quote as long as the hire is for the same dates, in a comparable vehicle of the same age and includes all the extras we offer as standard: sat nav, bike rack, gas bottles, pet friendly (where applicable) UK breakdown cover, unlimited UK mileage, UK fully comprehensive insurance and free parking for your vehicle whilst you are away.